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Patient Coordinator

6/17/2022

Apply here: https://employment.utah.edu/salt-lake-city-ut/patient-coordinator/E091A020D88E44EB93A71DA6F374C0C3/job/

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA

This position is responsible for the coordination of all aspects of the patient experience. The Patient Coordinator works with various providers and services to ensure that new patients are assimilated into the system.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

The University of Utah Transgender Health Program is a multi-disciplinary program that serves to provide and facilitate the heath care needs of transgender and gender diverse individuals. The Program includes specialists in family medicine, pediatrics, adolescent medicine, endocrinology, plastic surgery, urology, speech-language pathology, physical therapy, gynecology, fertility, and mental health.

This position is responsible for the coordination of all aspects of the patient experience. The Patient Coordinator works with various providers and services to ensure that new patients are assimilated into the system. Additionally, they will assist the Program Coordinator with outreach when available, and attending meetings related to system wide education efforts

  • Receives, responds to, and directs patient communications, including phone calls, emails, and other interactions.

  • Assesses patient questions and ensures the appropriate coordination of the patient experience. Directs the scheduling of patient appointments with providers and ancillary services.

  • Educates patients about available resources and what to expect during their visit.

  • Coordinates referrals from physicians and self-referred patients.

  • Gathers needed medical information such as records, slides, films, and ancillary tests to assist in the coordination of patient needs.

  • Ensures insurance coverage, resolves any issues with coverage, and escalates complicated issues to appropriate financial counselor.

  • Monitors program performance and coordinates any programmatic development within the team.

  • May coordinate treatment planning conferences, logistics, presentations, and associated CME requirements.

  • May act as a liaison with other care groups such as social work, financial counseling, and nutrition to facilitate the patient intake process.

  • May assist in the coordination of seminars and community outreach activities.

Knowledge / Skills / Abilities

  • Demonstrated excellent communication, interpersonal, organizational, and follow-through skills.

  • Ability to be motivated with attention to detail and the ability to work efficiently and independently, demonstrating a passion for providing excellent customer service.

  • Ability to learn new applications and software, procedures and processes.

  • Ability to assimilate data from various sources.

  • Ability to display active listening and verbalize empathy while developing relationships with patients, guests and coworkers.

  • Able to prioritize and multi-task in a fast paced environment.

  • Demonstrated knowledge of HIPAA regulations to ensure that patient information is guarded and respected.

Qualifications

Qualifications Required

  • Associate's degree in a Health Care, Business, Communications, related field, or the equivalency.

  • Two years of applicable experience.

Qualifications (Preferred)

Preferred

  • LGBTQ community experience, including an understanding of biopsychosocial issues affecting transgender populations, such as healthcare needs and access.

  • Competency in electronic patient charting and scheduling in EPIC

  • Experience in healthcare disciplines, ideally including care coordination, case management, community mental health, patient education and complex social issues, working with an adult and adolescent underserved population

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

  • This is a sedentary position that may exert up to 10 pounds and may lift, carry, push, pull, or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements

Carrying, Climbing, Color Determination, Crawling, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking

EEO Statement

University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students from diverse backgrounds and possess a strong commitment to improving access to higher education for historically underrepresented students.

Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities and protected veterans are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

University of Utah Heath Hospitals and Clinics, a part of The University of Utah, is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500.If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action:

Sherrie Hayashi

Director/ Title IX Coordinator

Office of Equal Opportunity and Affirmative Action (OEO/AA)

135 Park Building

Salt Lake City, UT 84112
801-581-8365
oeo@utah.edu
Online reports may be submitted at oeo.utah.edu/
For more information: https://www.utah.edu/nondiscrimination/

To inquire about this posting, email: careers@hsc.utah.edu

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at (801) 581-6500 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or Hospitals and Clinics Human Resources at (801) 581-6500 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

Requisition Number 54049
Reg/Temp Regular
Employment Type Full-Time
Shift Day
Work Schedule M-F 8:00-5:00
Location Name University of Utah Hospital
Patient Care? No
City SALT LAKE CITY
State UT
Department UUH OPC 32S Transgender Srvcs
Category Clerical / Office Support

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Job Type : Full-Time
Education Level : Associate Degree
Experience Level : Entry Level
Job Function : Customer Service
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